Terms & Conditions of Sales

The rental amount is considered to be 80% for the building and 20% for the furniture

INTERNAL REGULATIONS

Children's games: A series of indoor games (small cars, playhouse etc.) and outdoor games (pingpong table-trampoline-hut-swing etc.) are available. Please take care of them, put them away and report any defect. The use of these games is under the sole responsibility of the parents.

Cleaning and inventory: We are very attached to the quality of the reception that we reserve to you and in particular to the sharpness of the accommodation that we put at your disposal. Do not hesitate to report a breach to us so that we can report it to the person responsible for maintenance. Out of respect for her, I would ask you to empty all the trash cans and leave the toilet clean.

Bedding: the mattresses are protected by a fleece and a sheet:
these are not washed between each rental. You must therefore bring bed linen (In case of forgetting, there is some available on request (laundry costs 7 €).

Heating, water and electricity: The costs of these are included in the advertised price. However, we have seen excessive consumption. In order to maintain this principle, we ask you to manage these positions as a "good father". In particular, please turn off unnecessary lamps and close the radiators when you ventilate.

Respect for the environment: the setting of the Chaumont is exceptional, we take care to maintain and improve it regularly. Be sure to respect it by not leaving anything lying around (not even cigarette butts or tissues) and respecting the calm of the place.

We thank you for the care with which you will occupy the premises and remain fully available for any information.

GENERAL RENTAL CONDITIONS

1. Recognition by the General Tourist Office
The owner certifies that the rented property complies with the provisions of the Decree of the Executive of the French Community of 07/12/82, taken in execution of the Decree of 06/16/81 relating to rural lodgings, farm lodgings , furnished tourist accommodation and guest rooms.

2. Use of rented goods
The tenant uses the rented property in accordance with his destination and as a good father. If the number of actual occupants per rental is greater than the accommodation capacity specified in this contract, the owner reserves the right to refuse additional persons without prior agreement, or to claim an additional compensatory price. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the rental remaining definitively acquired by the owner.

3. Terms of conclusion of this contract
When booking and paying online, the total amount must be paid immediately in full
When booking directly with the owner outside the internet, the tenant pays the deposit (25%) within the same period. The balance is due 30 days before entry into possession on the bank account BE05 7320 3733 7775 (CBC - BIC CREGBEBB). The deposit of 200 euros must be deposited on arrival. If the fixed amount of charges is not paid before, it will be deducted from the deposit.
If the owner does not receive the copy of the contract due to him or the deposit within the time limit, the latter may consider that the reservation is canceled.
The tenant may terminate the contract without compensation if it has not been duly completed by the owner, until he comes into possession of the rented goods

4. Cancellation - early departure: Following covid 19 Until August 2020, there is no cancellation fee if it depends on a government measure or follows a health problem
Any cancellation must be notified by registered letter or email confirmed by post. The tenant can, with the owner's agreement, replace any person who agrees to contract on the same conditions. In this case, the deposit is deemed to have been paid by the substituted tenant. The tenant can also cede his enjoyment to any person approved by the owner, including during the period of validity of the contract, while remaining personally held from his obligations towards the owner. In other cases, the 25% deposit remains with the owner as compensation. This compensation is increased to:
• no charge% of the price of the stay if the cancellation occurs more than 21 days before the start of the stay.
• 25% of the price of the stay if the cancellation occurs 20 to 8 days before the start of the stay.
• 100% of the price of the stay if the cancellation occurs less than 8 days before the start of the stay or in case of no show at the place of the stay.

The premature departure of the tenant, for whatever reason, does not entail any reimbursement - even partial - of the price of the stay.

5. State of play
At the beginning and at the end of the stay, a quick inventory of the equipment of the rented property is carried out. The rented property must comply with the description given in the annual guide of the Gîtes de Wallonie and / or the inventory. the tenant must mention any error within 24 hours so as not to be held responsible for it.
The tenant must return the rented property in the same condition as when entering into possession. He is responsible for any loss or damage. Any difference or anomaly must be reported to the owner or his representative, no later than 10:00 am the day after the day of arrival.

6. Liability - insurance
The tenant occupies the premises as a good father. He is responsible for the rented property, the equipment and the land made available to him. He reimburses the owner for all costs caused by his negligence and undertakes to report any damage.By renting the gîte, the tenant is legally bound to return it in the state in which it received it.
The owner has subscribed to a clause of non recourse of the company against the tenant.

7. Deposit
Before arrival or upon arrival, in addition to the balance of the rent, a deposit is required by the owner. The amount is freely set by the latter. It must be specified in this contract. The deposit is payable in cash on arrival or by bank at the same time as the rent.
It is not used to pay the charges it will be paid into the financial account indicated by the tenant on the front of this contract within 10 working days of the end of the stay, after deduction of the cost of possible restoration of the accommodation and deteriorations which will have been noted by means of an inventory of the premises countersigned by the two parties. If the tenant uses his family insurance, the owner will keep the deposit until the damage is reimbursed by the insurance.He will then count and reimburse the overpayment

8. Expenses
Charges are payable at the end of the stay.

9. Respect for the neighborhood and the environment
The tenant agrees to adopt a behavior respectful of the inhabitants and the environment in general: fauna, flora, various equipment, ... etc.

10. Disputes
Failing agreement between parties, only the courts of the judicial district of the place where the building is located are competent.

GENERAL CONDITIONS OF ONLINE SALE VIA L'ORC

1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the client having indicated his agreement with them. The customer has the option to save and print these general conditions.
2. OFFERS
All of our advertisements, web pages or offers are prepared in good faith and based on the data available. The maps, photos and illustrations are presented for informational purposes and are not contractual. They may be subject to modifications before the reservation is finalized. The customer authorizes us to correct any obvious material errors in the information that we communicate to him.

3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.

The customer authorizes us to correct any obvious price errors.

4. RESERVATION
The client chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and methods of booking the services available on the booking tool and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

5. RESERVATION PROCESS
The reservations made by the customer are made via the dematerialized reservation voucher available online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation.The client certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following stages until validation: entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale relating to the service (s) services (s) and, finally, the validation of the reservation by the customer.

6. ACKNOWLEDGMENT OF RESERVATION
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected tariff, accepted by the client, the date of reservation made as well as the address of the establishment. to which the customer can submit complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Belgian Economic Law Code, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:
  • accommodation other than for residential purposes (for example, holiday accommodation),
  • a transport,
  • car rental,
  • catering and services related to leisure activities.

8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulations on the Protection of Personal Data (2016/679) ("RGDP").

The personal data you provide to us are necessary for the processing of your reservation and are essential for the management and provision of services (article 6.1 .b of the above-mentioned Regulations). For these purposes, your data can thus be transferred to our partners, including in particular Elloha.com which manages the booking tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be sent by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.